Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with any original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at flavio.leandro@icloud.com. Please do not send any item back before receiving return authorization from us.

If your return is approved, we will provide the correct return address and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. Include your order number and clear photos or videos of the item and packaging so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, personalized or custom-made products, personal care goods, hazardous materials, flammable liquids, and gases. Please contact us if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the item you have. Once the return is approved, you may place a separate order for the new item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at flavio.leandro@icloud.com.