Shipping policy

SHIPPING POLICY

Thank you for shopping with SootheTail. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

ORDER PROCESSING

Orders are typically processed within 1 business day after payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day. During periods of high demand, processing may take slightly longer.

If there is a significant processing delay or an issue with your order, we will contact you using the email address provided during checkout.

SHIPPING COST

We currently offer Free Standard Shipping on eligible orders to addresses within the United States.

The shipping cost displayed during checkout will always be the final applicable shipping charge for your order.

ESTIMATED DELIVERY TIME

The estimated transit time for Free Standard Shipping is 5 to 8 business days after the order has been processed.

Business days do not include weekends or public holidays.

Delivery dates are estimates and are not guaranteed. Delays may occur because of shipping carrier operations, severe weather, customs processing, high seasonal demand, incorrect delivery information, or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after receiving the shipping confirmation.

Some orders may be delivered in separate packages. When this occurs, you may receive more than one tracking number and packages may arrive on different dates.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before completing your purchase. If you need to request an address change, contact us as soon as possible at flavio.leandro@icloud.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be shipped again.

DELAYED ORDERS

If your order has not arrived within the estimated delivery period, please review your tracking information first.

If there has been no tracking update for more than 5 business days, contact us at flavio.leandro@icloud.com with your order number so we can investigate the shipment.

LOST OR MISSING PACKAGES

If tracking indicates that your package was delivered but you cannot locate it, please:

Confirm that the shipping address is correct.
Check around the delivery location.
Ask household members, neighbors, or building staff whether they received it.
Contact the shipping carrier using the tracking number.

If you still cannot locate the package, contact us at flavio.leandro@icloud.com. We will review the situation and assist you with the carrier whenever possible.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us promptly at flavio.leandro@icloud.com. Include your order number and clear photographs or videos of the product and packaging so that we can evaluate the issue.

Do not discard the product or its packaging before receiving our instructions.

CUSTOMS, DUTIES, AND IMPORT FEES

Depending on the shipping origin and destination, an order may be subject to customs duties, import taxes, or other government charges.

Unless expressly stated as included during checkout, these charges are the customer’s responsibility and are not controlled by SootheTail.

RETURNS

Shipping rules for returns are described in our Return and Refund Policy:

https://zd-store-01m1h59nm59d7ebw40f9z1bdzn-cmamu2uy.myshopify.com/policies/refund-policy

For questions concerning shipping or delivery, contact:

SootheTail
Email: flavio.leandro@icloud.com